Refund Policy
Last updated October 2026. How refunds work for services provided by Cribs & Rides.
1. Scope
This policy applies to fees paid directly to Cribs & Rides for services such as verification, inspection and valuation. It does not govern payments made between buyers and sellers or dealers, which are handled directly between those parties.
2. Eligibility for refunds
A refund may be considered where a service you paid for has not been delivered, or has been cancelled by us before it commenced.
3. Non-refundable situations
Fees for services that have already been carried out are generally non-refundable, including completed inspections and verification work already performed.
4. How to request a refund
Submit a request through our contact page with your name, the service, the date and the reason for the request. We may ask for supporting information.
5. Processing time
Approved refunds are processed within a reasonable period. The exact timing depends on the payment method used.
6. Disputes
If you are unhappy with the outcome of a refund request, please contact our support team so we can review the matter further.
7. Contact
For refund enquiries, contact us at info@cribsandrides.com.